Zendo is a service delivery platform for freelancers and small agencies that want to sell, communicate, and collect payment from clients in one place. Built around a public-facing service catalog and a real-time chat interface, it replaces the fragmented email-quote-invoice workflow with a single hub — from first order to final payment.

Service types

Zendo supports three distinct service models: productized one-off services with fixed scope and pricing (plus optional add-ons), productized subscriptions with recurring billing, different plans, billing cycles, free trials, and pause support, and custom services for ad hoc scoped work. Each service gets its own order form, workflow, and payment configuration. This flexibility makes it well-suited for agencies that sell a mix of retainers, one-time projects, and bespoke engagements.

Client communication

Rather than ticket threads or email chains, Zendo uses a real-time chat feed per request. Clients can reply to email notifications directly, and quotes and invoices are sent as PDF attachments. This sidesteps the reply-all and CC/BCC mess that plagues email-heavy workflows, though teams used to more structured project management tooling may find the chat-first model less organized for complex deliveries.

Workflow and automation

Each service has its own workflow with unlimited custom statuses (with custom colors and icons) and custom fields (text, URL, single-select, multi-select). Automations can trigger status changes, send messages, and assign agents based on events like processed payment, sent quote, or completed request. Conditional logic on order forms is available on higher plans.

Payments

Stripe is the primary payment processor, allowing clients to pay with a single click inside the chat feed. Manual bank transfer is supported for teams that need it. Payment timing is configurable per service — upfront, split, or on delivery. Automatic payment request notifications reduce the need to chase clients. Tax support (percentage-based) is included on paid plans. PayPal and Payoneer are listed as coming soon.

Branding and white-labeling

Paid plans support a custom domain, custom email domain, custom chatbot name and logo, and sidebar customization for what clients see. The "Powered by Zendo" badge is removed on Core and above. Full white-labeling requires at minimum the Core plan.

Pricing

Zendo has four tiers, billed monthly:

Essential — Free, 1 seat, limited to one-off services and basic request forms
Core — $25/month, adds storefront, subscriptions, automations, and white-label options
Pro — $49/month, adds client organizations, intake forms, and conditional logic
Agency — $79/month, the full feature set including all form types and advanced customization

A 14-day free trial of the Agency plan is available, no credit card required. Additional seats can be purchased on Core and above beyond the included 1 seat. The Essential free tier is genuinely usable for solo freelancers, but subscription services and automations require at least Core.

Integrations and embeds

Native integrations are limited — Stripe for payments and Rewardful for affiliate programs are the notable ones. However, Zendo supports embedding external apps directly into the workspace (Figma, Google Docs, Calendly, etc.), which partly offsets the thin native integration list. Zapier is available for connecting to broader tooling.

Limitations

Zendo is a relatively young product (founded 2021) with a smaller team, and it shows in some areas: no built-in e-signatures or contracts, limited native integrations, and some features (like additional manual payment methods) still listed as coming soon. Teams that need deep project management, robust reporting, or enterprise compliance features will find it underpowered. But for agencies that primarily want a clean way to sell productized services and communicate with clients without juggling multiple tools, Zendo hits a compelling price-to-feature ratio.

Also note: the frontmatter has price_starts_at: 29 but the actual Core plan is $25/month — you may want to correct that to 25.