Arrows vs OnRamp: Which Is Better?
CRM-native customer onboarding platforms compared.
Tom Bradley
2026-02-27
Arrows and OnRamp both tackle customer onboarding, but they come from different angles: Arrows starts in the sales cycle and carries momentum into onboarding, while OnRamp is purpose-built for post-sale engagement at scale.
Quick Comparison
| Arrows | OnRamp | |
|---|---|---|
| Primary focus | Sales rooms + onboarding | Onboarding + ongoing engagement |
| CRM integration | HubSpot & Salesforce native | HubSpot & Salesforce (higher tiers) |
| AI features | Room creation, follow-up drafting, proactive suggestions | Reporting, risk alerts, workflow logic |
| Sales rooms | Yes (core feature) | No |
| Playbooks | Template-based onboarding plans | Structured playbooks with conditional logic |
| Pricing | Not publicly listed | Not publicly listed (tiered by volume) |
| Best for | Sales-led teams with high-touch onboarding | CS teams managing complex, high-volume onboardings |
Arrows
Arrows is a dual-product platform: digital sales rooms for active deals, and onboarding plans for new customers. The key hook is continuity—when a deal closes, Arrows automatically generates a tailored onboarding plan from the same CRM data that powered the sales room. That handoff has real value for teams where sales reps and onboarding specialists share context.
The CRM integration is genuinely deep. Arrows syncs 60+ data points with HubSpot and Salesforce, triggers workflows automatically, and surfaces engagement activity (who opened a room, what they clicked, who they invited) directly on the CRM record. The emphasis on HubSpot is particularly strong—the Salesforce support appears to be a more recent addition.
AI capabilities are central to the product pitch. Arrows Intelligence proactively suggests room updates as activity happens, and the AI follow-up drafting tool writes outreach emails that link directly to specific room sections. The company claims rooms can be created and personalized in 1–2 minutes per deal, which matters for sales teams running many concurrent conversations.
Onboarding plans in Arrows use a task/milestone format with real-time progress tracking. Customers get a shared workspace where documents, recordings, and next steps accumulate in one place—reducing the "hunting through email threads" problem.
Pricing is not published on the website. Arrows structures plans around two separate products (Sales Rooms and Onboarding Plans), which can be purchased independently or together, but you'll need to request a demo to get numbers.
Limitations: Arrows is primarily useful if you're running sales on HubSpot or Salesforce—the CRM-native approach is a strength for those teams but a limiting factor if you're on another stack. The onboarding functionality, while solid, is less sophisticated than dedicated onboarding platforms when it comes to complex multi-team workflows and playbook logic.
OnRamp
OnRamp is a post-sale platform: it doesn't touch the sales process. The focus is on building structured, repeatable onboarding journeys that scale without adding headcount—the kind of problem mid-market and enterprise customer success teams face when onboarding volume outgrows spreadsheets and project management tools.
The platform centers on playbooks—pre-built templates built from modules that create consistency across similar onboarding types. Within a project, you get task dependencies, auto-assignments, conditional logic, and automated project creation (including CRM-triggered creation from closed-won deals). Role-based visibility means customers only see what's relevant to them, and internal teams get a different view for tracking progress.
Reporting is more developed than in Arrows. OnRamp tracks time-to-value velocity, bottleneck detection, capacity by project and team, and completion risks—and exposes these through role-based report views. The platform converts unstructured customer inputs into structured datasets, which feeds back into analysis and optimization. Customers cite significant results: 53% reduction in time-to-go-live (Qualia), 75% improved time-to-activation (A2Z), 70% onboarding time reduction (Flosum).
Pricing is tiered by onboarding volume, team complexity, and features, with four tiers: Starter (lighter customer loads), a mid-market plan, Enterprise, and a high-volume/enterprise-plus tier. Dollar amounts aren't published—you select a plan after a discovery call. The Starter tier includes basic portal branding, task lists, automated reminders, and unlimited customer users. Higher tiers unlock CRM integrations, automation, advanced analytics, and SOC 2 Type II compliance features. A sandbox trial is sometimes offered before purchase.
Limitations: OnRamp has no sales room capability, so teams that want pre-sales engagement and post-sales onboarding in one tool will need a second platform. The pricing model—based on active accounts and playbook count—can get complex to predict as volume grows.
When to Choose Arrows
Arrows is the better fit if your team lives in HubSpot or Salesforce and you want a single platform that covers both the sales cycle and onboarding handoff. It's particularly well-suited for:
- Sales-led SaaS companies with high-touch deals that need buyer-facing rooms during the sales process
- Teams that want AI-assisted follow-up and engagement tracking without building custom workflows
- Organizations where sales and onboarding are done by the same small team or closely coordinated
When to Choose OnRamp
OnRamp makes more sense for customer success and onboarding teams that are scaling independent of the sales process. It's a stronger fit for:
- Mid-market and enterprise companies with complex, multi-step onboarding workflows
- CS teams running many simultaneous projects who need playbooks, conditional logic, and capacity tracking
- Organizations that need detailed onboarding analytics to identify bottlenecks and prove time-to-value improvements
- Teams where customers include multiple roles that need differentiated views and guidance
Bottom Line
These tools solve adjacent but distinct problems. If you're a sales-led team and want a single platform that bridges prospecting to onboarding with strong CRM connectivity, Arrows delivers a coherent experience that's hard to replicate by stitching tools together. But if your onboarding process is complex—multiple teams, conditional workflows, detailed analytics, high volume—OnRamp's dedicated focus on post-sale engagement gives it more depth where it counts. The absence of published pricing from both vendors means you'll need demos regardless, but OnRamp's tiered structure at least signals where you'll land based on scale.